Our Services
PBX capabilities
These capabilities make Trio a comprehensive PBX solution that provides the necessary tools to manage and optimize telephony operations within an organization
- Call Routing
- Interactive Voice Response (IVR)
- Call Queuing
- Call Recording
- Call Transfer and Forwarding
- Conferencing
- Voicemail
- Call Monitoring and Barging
- Caller ID Management
- Integration with External Applications
- Virtual Fax Management Module
Call Center Functionalities
These call center functionalities in Triocontribute to efficient call handling, improved customer service, and effective management of inbound and outbound call campaigns. They enhance the overall productivity and performance of the call center environment
- Call Scoring
- Automated Attendant
- Predictive Marker , Preview
- Automatic Call Distribution
- Support for Blending
- Recording Calls by Interface
- Associate Text “Scripts” to Campaigns
- Multiple Interface Languages
- Support for Do-Not-Call List
- SMS Outbound Module
- Whispering
- Silent monitoring
- Outbound and inbound
- Supervision in Real-Time and historical
- Care groups by campaigns
- Handling calls in a queue
- Campaign Forms (Web Wizard)
- Web administration
- Agent Console
- Support for various types of Breaks
Reports
Statistical reports in Trio are generated based on historical data collected by the PBX system. These reports provide a comprehensive analysis of various call center metrics, performance indicators, and trends over a specified period. Statistical reports in Trio may include information such as call volume, call durations, call resolution rates, agent performance, call queue statistics, average wait times, and other relevant data. These reports help supervisors and management gain insights into the overall performance of the call center, identify areas for improvement, and make informed decisions based on historical data trends. Statistical reports are typically used for performance evaluation, resource planning, and optimizing call center operations
- Report Breaks
- Report Call Detail
- Report Per Hour
- Report Per Agent
- Report Interval
- Report Summary
- Report Agent Activity
- Report Agent Attendance
- Report Project Average Handling Time
- Report Agent Performance
- Report General
- Report Agent Login / Log Out
- Report Agent Monitoring
- Report Agent Information
- Report Of Used Trunks Per Hour
- Report Agent Utilization
Real Time Monitoring (RTM)
Real-time monitoring in Trio refers to the continuous and immediate monitoring of key metrics, performance indicators, and live data within the PBX system. It involves the use of a real-time dashboard or interface that provides up-to-date information on call center activities, agent status, call queues, call volumes, and other relevant metrics. Real-time monitoring allows supervisors and management to have a current and dynamic view of the call center operations, enabling them to make timely decisions, allocate resources effectively, and ensure optimal performance
- Monitoring Of Agent
- Monitoring Of Current Call Per Queue
- Monitoring Of Current Call Per Project
- Monitoring Of Incoming Call
- Monitoring Campaign
- Monitoring Duration / Average Of Call Per Queue & Project
- Monitoring Incoming And Outgoing Calls
- Monitoring Time In Call , Service Level
Why Trio Is #1 Communication Tool
The system provides a range of features to ensure security, stable , including secure access and backup systems, as well as the ability to record and monitor calls for quality control or training purposes. Additionally, the platform is scalable and customizable, making it suitable for businesses of all sizes